Questions, Comments, and Private Notes
Questions (and answers)
A customer can ask a Question directly on a Quote. You'll be prompted to answer the Question with an Email Notification and a Dashboard message, which will remain until you answer or dismiss the Question.
You can add a Comment to a Quote and your customer will receive an Email Notification containing the Comment and a link to view the Quote.
As a Quote Author, you can add a Private Note to a Quote. Only you and your fellow Team Members will be able to see Private Notes.
You can add and send a Private Note to another Team Member. They'll receive an Email Notification and a Dashboard message, which will disappear once they've clicked through to the Private Note.
Files and Images
You can add files and images to any Comment, Answer or Private Note. Quote recipients can also add files and images when asking a Question on a Quote.
Simply drag and drop your file or image from your computer onto the Comment, Answer or Private Note, or hit the 'Add Image or File' button, then browse for your files or images.
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