4 years ago
My boiler broke down not long before Christmas - I was lucky that Ross was able to come and quote and then make arrangements for giving me hot water and heating just in time for the holidays - I went for the air source heat…
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My boiler broke down not long before Christmas - I was lucky that Ross was able to come and quote and then make arrangements for giving me hot water and heating just in time for the holidays - I went for the air source heat pump so there was a lot to be done. Everyone I have had dealings with at ECS has been nothing but polite, very helpful, and very efficient. At one time I had three plumbers at my house, they all worked extremely hard, worked really well together (not one swear word) and they left the house very tidy at the end of each day. I would highly recommend them.
It's early days to find out exactly how beneficial the air source heat pump will be, but so far so good and it's certainly the right way forward.
by Helen Wayne
4 years ago
First class
by Bryan Needham
4 years ago
Phenomenal service - prompt, courteous, efficient and tidy. Well done and thanks to the ECS team
by Paul Nellist
4 years ago
Always polite and generally reliable
by Nick Stewart
4 years ago
Prompt and efficient. Concerned when told probable problem with flue but relieved when your engineer contacted Grant support and resolved the issue
by Geoffrey Lock
4 years ago
Terrific service from start to finish. Excellent post installation service
by Stephen Davies
4 years ago
always really helpful in arranging appointments and good guys working for them. Melissa is a star!!
by Max Wild-Smith
4 years ago
ECS are without doubt the most professional and efficient plumbing and heating company we have dealt with. They have rectified a host of legacy issues from previous engineers, I couldn't recommend them more strongly.
by Christopher Daniel
4 years ago
Excellent customer experience throughout the fault finding, analysis ,exploring different options and installation.
Steve Bohill-Smith
by Steve Bohill-Smith
4 years ago
Very professional and neat job. Staff always courteous and willing to help. Cheers
by Blue Badger Building Limited
4 years ago
I have met four of the ECS team in the course of assessing, designing and upgrading my underfloor heating system and all have been timely, pleasant and knowledgeable. Anthony, in particular, was very diligent and spent a…
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I have met four of the ECS team in the course of assessing, designing and upgrading my underfloor heating system and all have been timely, pleasant and knowledgeable. Anthony, in particular, was very diligent and spent a lot of time talking with specialists to find the best way of getting the air source heat pump to drive some retro- fitted radiators. Will use ECS for my system maintenance in future.
by David Lewis
4 years ago
Had multiple TRV fitted to an old system which presented a few challenges. Despite this the plumber was able to adapt and overcome the problems to successfully fit all TRVs. He also insisted on staying until the he was satisfied…
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Had multiple TRV fitted to an old system which presented a few challenges. Despite this the plumber was able to adapt and overcome the problems to successfully fit all TRVs. He also insisted on staying until the he was satisfied that the system was functioning correctly which took a bit longer than normal due to the elderly heating system. I thought this demonstrated excellent professionalism and exceptional customer service. Thank you ECS!
by Stewart
4 years ago
My review is a collection of all the positive words you would want to hear: reliable, punctual, friendly, helpful and very reasonably priced. I can’t recommend them highly enough. Thank you to Tom, Paul and everyone who helps us.
by Graham Salmons
4 years ago
Very efficient from start to finish, always on time with everything left clean and tidy.
by Sarah Jackson
4 years ago
We have yet to have the new system installed. However so far we have been really pleased with the quote, honouring it ( as it took longer than we thought to obtain permission to proceed ) and especially the knowledge and…
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We have yet to have the new system installed. However so far we have been really pleased with the quote, honouring it ( as it took longer than we thought to obtain permission to proceed ) and especially the knowledge and mannerism of the young lady in the office.
by Clive Fosbury
4 years ago
First class service
COVID-19 compliant
Staff very efficient, friendly and work very tidy
by Charles Shaw
4 years ago
Very efficient service last July (2020) fitting new HW system valve and immersion heater. October, again efficient service to troubleshoot and fit new gas valve, pump and control board. Unfortunately gas/air intake not adjusted…
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Very efficient service last July (2020) fitting new HW system valve and immersion heater.
October, again efficient service to troubleshoot and fit new gas valve, pump and control board.
Unfortunately gas/air intake not adjusted properly resulting in further call out to sort out the problem. This was done quickly and efficiently.
Overall, very pleased, but shame about the hiccup.
by JPL
4 years ago
Very professional and well organised service.
by Robbie Feather
4 years ago
We've used the team from ECS very happily for several years now & heartily recommend them. Owning a 120 year old house, and living in such a hard water area, our home's plumbing needs a lot of TLC - for which, we always turn to ECS.
by Jeremy Duggan
5 years ago
I found ECS after having three plumbers unsuccessfully come round to try and fix my underfloor heating. The initial diagnostics was performed indepth and all issues properly documented. They found multiple issues which the…
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I found ECS after having three plumbers unsuccessfully come round to try and fix my underfloor heating. The initial diagnostics was performed indepth and all issues properly documented. They found multiple issues which the others missed. Once we agreed on scope of work the team came out and performed the job to high standard over 2 days. Over the next few days I still encountered various issues which was resolved under their warranty at no extra cost other parts where required. The service from beginning to end was nothing short of excellent given the complexity of the job. Special thanks to Ross who managed the project, Alex the engineer who did the work and Melissa who looked after me over the phone during the entire process. Fantastic effort by a fantastic team and will highly recommend.
by Muj Fredricks
5 years ago
Although we didn't actually have the work done we were impressed with your helpfulness and willingness to help us.
by John Scrivens
5 years ago
ECS replaced a leaking hot water tank with a new one. Ross and the team are friendly, quick and efficient, and did a nice tidy job. Not the cheapest quote, in fact in the higher side, but can’t fault the replacement tank…
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ECS replaced a leaking hot water tank with a new one. Ross and the team are friendly, quick and efficient, and did a nice tidy job. Not the cheapest quote, in fact in the higher side, but can’t fault the replacement tank or the quality workmanship and fast and efficient service. Recommended.
by Gary H
5 years ago
Very friendly and professional communication and very good service
by Julie Gilbert
5 years ago
Needed urgent attention to my Heat Exchange Boiler, contacted 4 companies, 2 who never called back, 1 who said he would call me and visit, didn't, and ECS, who arranged for an inspection almost immediately. The engineer discovered…
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Needed urgent attention to my Heat Exchange Boiler, contacted 4 companies, 2 who never called back, 1 who said he would call me and visit, didn't, and ECS, who arranged for an inspection almost immediately. The engineer discovered a problem with the motor, arranged for a new one to be ordered and then made an appointment to fit it. All done efficiently and would not hesitate to recommend then for this or similar work, well done
by Norman Alderman
5 years ago
Efficient and fast response to a request for an assessment and quote followed up by flexible scheduling of work to meet customer’s preferred timetable. Work professionally and competently carried out. Happy to pay for a…
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Efficient and fast response to a request for an assessment and quote followed up by flexible scheduling of work to meet customer’s preferred timetable. Work professionally and competently carried out. Happy to pay for a quality service when delivery is efficient and effective.
by Chris Piper
5 years ago
Excellent service and advice would highly recommend and will use the company again
by Will Butler
5 years ago
Your staff 5
contract electric 1
by Matthew Blyth
5 years ago
I am very pleased with the new shower, so quietly working efficiently now. Also, we had an outside tap fitted. All work has been fitted in an excellent professional way. At all times Covid-19 guidance was followed efficiently.…
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I am very pleased with the new shower, so quietly working efficiently now.
Also, we had an outside tap fitted. All work has been fitted in an excellent professional way. At all times Covid-19 guidance was followed efficiently.
Sean was our plumber that day, he was professional,keeping us informed of his progress . All work was very clean and tidy, NO mess, thank you!
by Pat Bellamy
5 years ago
Great job! Prompt and efficient service when I needed it. Would definitely recommend.
by Lynette De Mestre
5 years ago
ECS have recently completed some important work on our ACHP system. I would recommend them highly - knowledgable, friendly and the work was done on time an in an efficient and tidy manner. Actually I am just about to recommend…
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ECS have recently completed some important work on our ACHP system. I would recommend them highly - knowledgable, friendly and the work was done on time an in an efficient and tidy manner. Actually I am just about to recommend them to a friend who is considering ACHP.
by Steve Morris
5 years ago
Great service from ECS repairing our elderly neighbours oil fired boiler.
Quick visit to find the fault and then source replacement parts and carryout the repairs.
by Tony Williams
5 years ago
Efficient service, approachable and friendly engineers.
by Anne Hadingham
5 years ago
I haven’t used them for a while now.
They would be my go to option when the need arises.
by Allan Lawrence
5 years ago
They were very helpful and efficient and even came back straight away when something still wasn’t working!
by Diana Bands
5 years ago
Sean the plumber came to replace our faulty shower, and install an outside tap. He arrived and quickly surveyed the work that needed to be done. He replaced the shower, installed the outside tap, both jobs were done efficiently…
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Sean the plumber came to replace our faulty shower, and install an outside tap. He arrived and quickly surveyed the work that needed to be done. He replaced the shower, installed the outside tap, both jobs were done efficiently and Sean cleared up leaving everything very clean and tidy. While he was here we asked him if it was possible to replace the hot water valve with an easier way to turn off the water in future as the present valve was very stiff and very difficult to move ,and as I had had a difficult couple of days with water running everywhere and difficulty in turning it off successfully. He said he would have a look and said he could do the job now if we would like him to. So we agreed that he could replace the valve. Even though It was after his finish time he set to work again cheerfully. He installed a new more efficient hot water valve, tested everything and finally left long after he should have finished work for the day. He is an absolute credit to his company. Thank you. We will definitely use your company again.
by Patricia Bellamy
5 years ago
ECS have been an excellent team to work with. Well organised, well presented and always prompt and efficient on site.
by Chris Cawte
5 years ago
Good service, would recommend
by Graham Sampson
5 years ago
ECS have been great to deal with start to finish. Communicative, so helpful, professional, as well as carrying out a top quality job. Would highly recommend.
by Sam Bevington
5 years ago
The issues were all regarding poor or lack of communication both internally and with me the customer. the technician did a first class job when his visit was finally organised.
by Andy Vincent
5 years ago
ECS are professional, clean, thoughtful and the work is completed to a very high standard. We’ve got an amazing shower now! Thank you to all the team!
by Magnus Weighton
5 years ago
Very responsive and efficient.
by Huw Evans
5 years ago
Very pleased with the installation of our new boiler. Very pleased with the advice we received when planning the job and how the installation was carried out.
by Christine George
5 years ago
Excellent service, well planned, clean and tidy would fully recommend.
by Jeff Young
5 years ago
Efficient service, got the part for our leaking oil boiler installed within 2 days of finding the issue.
by Linda Lane
5 years ago
I have dealt with ECS Plumbing and Heating Ltd over several years. I have always found their work to be satisfactory. The team display a high level of technical skill which is reassuring to client needs. The office team and…
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I have dealt with ECS Plumbing and Heating Ltd over several years. I have always found their work to be satisfactory. The team display a high level of technical skill which is reassuring to client needs. The office team and the engineers on site are friendly and helpful at all times.
by James Young
5 years ago
Prompt and efficient service
by Denise Clarke
5 years ago
ECS has been servicing our boiler for a few years now and we have found them to be efficient and on time.
by Julie Ann Govan
5 years ago
The engineer came early and stayed until the job was done even though one part was something a little new for him. He was extremely clean and tidy, clearing up all his mess, etc. When he got stuck, he called a colleague who…
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The engineer came early and stayed until the job was done even though one part was something a little new for him. He was extremely clean and tidy, clearing up all his mess, etc. When he got stuck, he called a colleague who came round to iron out the details. Would def. call again when I need more work done.
by Rachel Boufath
5 years ago
Excellent service to date. Clean and tidy and good timekeeping.
Suzanne cansfield
by Suzanne Cansfield
5 years ago
Excellent job thank you
by Lesley Deacon
