a year ago
The upgrade went very well
by Phil Bewers
a year ago
Dear Broadcast Radio team, I would like to take this opportunity to provide some feedback on your sales and technical team. I have been thoroughly impressed by both teams' performance, from their quick response when I requested…
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Dear Broadcast Radio team,
I would like to take this opportunity to provide some feedback on your sales and technical team. I have been thoroughly impressed by both teams' performance, from their quick response when I requested information on the best selection of products for our needs to the exceptional technical support they provided.
The sales team demonstrated a high level of professionalism and knowledge in assisting us in finding the right products. They were prompt in their responses and ensured that all our inquiries were addressed to our satisfaction. Their dedication and expertise greatly contributed to our decision-making process.
Furthermore, the technical team went above and beyond in providing assistance with our questions and making necessary adjustments to ensure our smooth transition. Their expertise and willingness to help resolved any issues we encountered promptly, allowing us to get up and running without delay.
I would like to express my gratitude to everyone involved in assisting us. Their exceptional service has made our experience with your company a positive one. We appreciate the great work done by your sales and technical teams and look forward to continuing our business relationship with your company.
Thank you once again for your outstanding support.
Best regards,
Bruce Lansdell
Highway 61 Internet Radio
by Bruce Lansdell
a year ago
The team are exceptional and the service is amazing. The system is always being developed and the team are working hard to always improve.
by Richard Woods
a year ago
Efficient service that meets our requriements, friendly and helpful staff that ensure our needs are met.
by Sharon Howell
a year ago
Really helpful and responsive
by Chris Cadman
a year ago
It's so refreshing to have such a wonderful customer service experience. Everything is quick and nothing is too much trouble when asking for assistance.
by Stuart Haycock
a year ago
Excellent service and supportive whenever called upon. It's clear that Broadcast Radio Ltd care about the services and products they supply and couple this with a great customer support. Would definitely recommend.
by Morton Clark
a year ago
The upgrade from Myriad 5 to 6 was seamless
by Patrick Munga
a year ago
Second to none customer service, knowledgeable, helpful, and if you need a prompt and reliable service, they really do go the extra mile for the customer and then some!
Could not recommend Broadcast Radio enough.
by Pete Mills
a year ago
Excellent all round care with a rapid responses to any questions - technical and accounts related - and as anyone knows, when dealing with broadcasts and live radio, the technical back up and response time is invaluable.…
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Excellent all round care with a rapid responses to any questions - technical and accounts related - and as anyone knows, when dealing with broadcasts and live radio, the technical back up and response time is invaluable.
We're very happy to recommend Broadcast radio - they're a great bunch of people and very approachable.
by Iain Meadows
a year ago
We were hit by a storm and water damage from a leaky roof took out our server. Broadcast Radio worked with us to get our data onto a new server and maintain our on-air broadcasting. The team are great to work with, responsive,…
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We were hit by a storm and water damage from a leaky roof took out our server. Broadcast Radio worked with us to get our data onto a new server and maintain our on-air broadcasting. The team are great to work with, responsive, knowledgeable and professional. Great product - Super Team.
by Rob Clarke
a year ago
Alway exceptionally helpful and highly professional when helping with any queries, problems and requests.
by Gary Stevens
a year ago
Moved to cloud playout from studio based. Everything was done for us. It’s a great start to our cloud playout journey!
by Charlie Casey
a year ago
It's so good to know that you're dealing with experts....Plus everything works as it should. When we need a smooth hassle free experience...we know where to go! Dave Asher.. Cyprus radio person.... Viva FM Pafos.. Star FM Limassol. X
by Dave Asher
a year ago
Very fast replies to any queries and question's. Great Customer service.
by Suzanne Griffiths
a year ago
Great service and very friendly and helpful. Looking forward to working with them on our project
by Tony Gill Polestar Productions
a year ago
Broadcast were very professional and I received all the technical help I required for the software I purchased.
by DJ Pat French
2 years ago
Nice and speedy delivery. Clear communication.
by Tom Jensen
2 years ago
Easy to use, easy set up and excelent value.
Highly recommend.
by Philip Astley
2 years ago
recently salisbury radio found itself in the market for a new play out system. time and time again friends and colleagues from other stations kept extolling the virtues of Myriad, so naturally i gave them a call. in the first…
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recently salisbury radio found itself in the market for a new play out system. time and time again friends and colleagues from other stations kept extolling the virtues of Myriad, so naturally i gave them a call. in the first instance, compared to some other companies i was also chatting with, the team at Myriad were quick to respond to questions and were particularly helpful. at the point that we decided that this was the right option for us, they were very quick to provision our dedicated server and we were up and running in no time. like any new system, we had lots of questions on operating the new software, some of which were things we just couldn't work out, some of which proved to be totally obvious, however what ever the question, the tech team were always both quick and happy to help. honestly from a radio station management point of view, this transition has been as pain free as moving play out systems can be and that is mainly down to the lovely team at Myriad.
by Craig
2 years ago
Their customer service is second to none - always so helpful when you need them. A really professional group of people!
by Andy Berry
2 years ago
So far, so amazing. Phil Matthews is very experienced and brings everything into lay terms, practical business applications on-tap with the right amount of character and good humor. BroadcastRadio is the high beam laser at…
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So far, so amazing. Phil Matthews is very experienced and brings everything into lay terms, practical business applications on-tap with the right amount of character and good humor. BroadcastRadio is the high beam laser at the end of the long dark tunnel we have endured for too long from their competition (the un-mentionable, 'Scottish company' / 'Fisher-Price' platform that has nearly cost us our livelihood and...lives).
by Adrian Charles
2 years ago
I have worked with Broadcast Radio since 2012 as a user of their products. I've always found the products excellent, and the support given second to none. The pricing, certainly for our non profit organisation has always…
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I have worked with Broadcast Radio since 2012 as a user of their products. I've always found the products excellent, and the support given second to none. The pricing, certainly for our non profit organisation has always been reasonable and has made high quality professional broadcasting software accessible to our volunteers at our radio station.
by Geoff Rogers
2 years ago
Got all my questions answered and problems solved! Thanks guys!
by Stephen Jeffrey
2 years ago
As always, the service was great. Thank you!
by Dan Guest
2 years ago
We have only been with BroadcastRadio for a short period but, I must say during that time I have experienced amazing support from the BR team in all aspects using Myriad V6 Anywhere Pro. We have used many play-out software…
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We have only been with BroadcastRadio for a short period but, I must say during that time I have experienced amazing support from the BR team in all aspects using Myriad V6 Anywhere Pro. We have used many play-out software packages over the past 10 years and nothing compares to Myriad V6 in my opinion. BR is always on top of new cutting edge updates and always there for the customer. Thanks to BR and Myriad V6 the station is operating at a level of top performance and our listeners notice the difference daily. Thank you!
by Wayne Benson
2 years ago
prompt communication
by Elaine McCann
2 years ago
Very friendly and helpful , communication was very good and quick at responding also this made things a lot easier as this was the first time I had dealt with yourselves
by Sharon Rees
2 years ago
Excellent as always
by Dave Neal
2 years ago
The help we have received has been nothing but exceptional, the speed of service and helpfulness is superb. I would highly recommend if you have any issues or you need any help to get in touch with broadcast radio.
by Alistair McLoughlin
2 years ago
Superb help and a resolution that sorted the issue I had was found quickly
Can't ask for more really
A friendly technical support chap was the icing on the cake
by Andy B
2 years ago
Incredibly helpful (and patient by answering lots and lots of questions!) - have worked with these guys and their systems for years. Always approachable. Always friendly and more importantly always helpful and reliable. Thanks :)
by Jamie Fletcher
2 years ago
Excellent product - and on the rare occasion when support has been needed, it has been dealt with swiftly and efficiently.
by Chris Jones
2 years ago
Broadcast radio have years of experience and it shows. They managed to build a solid and growing platform and Myriad is greatly benefitting off of robust, lightwieght and above all solid codebass and growing features. Above…
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Broadcast radio have years of experience and it shows. They managed to build a solid and growing platform and Myriad is greatly benefitting off of robust, lightwieght and above all solid codebass and growing features. Above all, what makes broadcast radio a competitive player in the radio industry is not only their technology but also how they handle their approach towards clients. You ask questions where you need to ask them, you figure stuff out where you can. There's no pushing or rushing to buy their product. You have time to experience them and make up your own mind. After searching for a good, affortable and reliable product, I'm glad I found this.
by Andy Croon
2 years ago
Brilliant service and the after care experience is second to none.
by Stuart Haycock
2 years ago
Fantastic company - brilliant customer service. Lots of online resources too.
by Terry Lee
2 years ago
The tech team have been superb in their support over the last few weeks and have given us great advice. Thanks again
by Jamie Reed
2 years ago
Billy was really knowledgeable and talked us through our best options.
by Lynsey Gregory
2 years ago
BroadcastRadio service was above and beyond my expectations
Friendly ,professional, supportive and informative in their dealings with me
Would recommend them
by Steve Scott
2 years ago
We had a blank page when choosing a playout system way back in 2002 when we visited the SBES at the NEC - having looked at all systems exhibiting we opted for Myriad V2.... Over the years we have loved Myriad and then moved…
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We had a blank page when choosing a playout system way back in 2002 when we visited the SBES at the NEC - having looked at all systems exhibiting we opted for Myriad V2....
Over the years we have loved Myriad and then moved to V3. We often reviewed what other products were available and if we should change....
But we kept coming back to Myriad. Why? Well the system itself delivers... it is both Presenter friendly AND Engineer friendly! What a result :o
But what really is a game changer is the personal support you receive where the support staff know your name, they know your station and they actually have a passion for serving the client.
And finally the product itself is forever developing with the features being added due to regular and direct engagement with the users. Many of these features are 'included' improvements and not expensive add-ons. This would not happen with a large provider. The suite of software integrates brilliantly and with the Anywhere versions, remote working and multi site operations is just the norm.
We have not regretted opting for Myriad back in 2001 and equally are just as enthusiastic about the product now we are on the brilliant V6.
Juan T (Energy FM & Sound Radio)
by Juan Turner
2 years ago
Great to meet Liam and the team who showed us around Broadcast Radio and took time out to listen to our ideas and help us navigate some issues we were having with Myriad locally. Great team work with :)
by James Jones
2 years ago
The saying, "you get what you pay for" comes mind. First class service, high quality streaming and support. I also use myriad v6 for a community station and its got to be at the top of your list. The staff are brilliant,…
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The saying, "you get what you pay for" comes mind. First class service, high quality streaming and support. I also use myriad v6 for a community station and its got to be at the top of your list. The staff are brilliant, very approachable and they deal with any issues. So if your in the market to start or upgrade your radio station then please call them first. I have tried many other platforms and nothing comes to par with broadcast radio. Thanks guys keep up the good work and be proud of the service you provide, i know from me it is most appreciated.
by George Kerr
2 years ago
I've been in the business 30 years, I've seen and used several systems. Broadcast Radio products have grown massively over that time. I dont often have to deal with Support teams, but when I did, the back up was incredible
by Graham Clark
2 years ago
really helpful and fast turn arround on deployment of anywhere cloud.
by Owen Yelland
2 years ago
One of the if not the Best companies I have ever dealt with. Customer Service PLUS!!!!
by John Kernohan
2 years ago
Thanks to Helen and the team at Broadcast Radio who were very helpful and supportive in getting us up and running. A pleasure to work with.
by James Millea
2 years ago
Thank you so much for your demonstration. We loved having school/Broadcast radio in school. The children loved every minute! Billy was very informative and answered any questions with ease. We have now ordered a package so…
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Thank you so much for your demonstration. We loved having school/Broadcast radio in school. The children loved every minute! Billy was very informative and answered any questions with ease.
We have now ordered a package so I hope the support continues. Looking forward to the installation in September.
Warm regards Mrs E Smith (The Mill Primary School)
by Emma Smith
2 years ago
Great service as always. Keep it up!
by Rob L'Esperance
2 years ago
We are LCR FM Lincoln a city radio station in the UK who use Broadcast Radio for various broadcast software, and would recommend them to any radio station large or small as the service is first class, and the team are always…
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We are LCR FM Lincoln a city radio station in the UK who use Broadcast Radio for various broadcast software, and would recommend them to any radio station large or small as the service is first class, and the team are always very helpful. I would give them a 5 star rating!
by Lee Hutchinson
2 years ago
The customer service from Broadcast Radio is second to none. Responsive, efficient with excellent technical skill they help this Myriad beginner at every turn. Thanks
by Russell Moody
