4 years ago
we love our Icoon Evo, just just what we wanted.
by Sharon Lassau
4 years ago
Our experience so far with Darren & Marty at Offgrid Outfitters has been a positive one. Any questions or concerns we have regarding our EVO has always been answered in a timely manner. This is our second purchase from these…
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Our experience so far with Darren & Marty at Offgrid Outfitters has been a positive one.
Any questions or concerns we have regarding our EVO has always been answered in a timely manner.
This is our second purchase from these guys and maybe one day we will be back for an R2/R4.
We just love our EVO and I’m pleased they listened to customers concerns/requests about installing a full size door as it really does make a wonderful difference to the camper
Highly recommend these guys
by David Manson
4 years ago
These guys have been fantastic to deal with. They have kept me updated on my build. Would recommend off grid outfitters to everyone
by Brad Griffiths
4 years ago
Glad we went with off grid outfitters for our lifestyle camper!!
by Ty Reynolds
4 years ago
Darren and Annelise have been professional and easy to deal with. Ordered Reconn R2 Elite late 2020, now waiting anxiously for a confirmed delivery date. Their service operation at Smeaton Grange is also good; I've been happy…
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Darren and Annelise have been professional and easy to deal with. Ordered Reconn R2 Elite late 2020, now waiting anxiously for a confirmed delivery date. Their service operation at Smeaton Grange is also good; I've been happy with my experiences there. Having some frustration obtaining clear information from Lifestyle Camper Trailers via OffGrid re: expectations on trailer delivery timing. Frustration is with Lifestyle not OffGrid. Overall happy at this point, will be happier still when I know exactly when I can expect to pick up my order.
by Tony Swift
4 years ago
I recently purchased a R4E from Offgrid and I can highly recommend them as great dealers. Product knowledge, communication and willingness to put up with multiple phone calls and questions in the lead up to delivery was awesome.
by Grant Armstrong
4 years ago
Can't thank the team enough for their amazing customer service, especially Martin and Annelise for being so helpful with all our questions through the whole process . Highly recommended visiting the showroom.
by Jason Haselberger
4 years ago
The Team at OffGrid are fantastic. So knowledgable & patient when assisting you with your purchase. This will be our second purchase from them. The after sales service & attention to detail is outstanding. Highly recommend them.
by Leanne Mayer
4 years ago
The service provided by OGO was first class. Even when we had some questions about our order they came to the party over and above of what we would expect. Experience with OGO was excellent. Would recommend without hesitation.
by Ben Howey
4 years ago
I wanted to put 5 star but we had a few teething problems, so in reality give them 4.5 star not 4 star. Our issue were more associated with the Patriot X3 build rather than a reflection of OffGrid. As we are travelling for…
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I wanted to put 5 star but we had a few teething problems, so in reality give them 4.5 star not 4 star. Our issue were more associated with the Patriot X3 build rather than a reflection of OffGrid. As we are travelling for 8 months with the X3 we had a few teething problems but OffGrid were quick to respond. We required a leak in the water plumbing to be fixed. Although Patriot do not have an agent in Hobart OffGrid found someone to fix it for us. We then had an issue with a leaking coolant from the Hebasto system. We were then in Alice Springs. Once again no agent for Patriot in Alice so we found our own repairer. Offgrid were happy to cover the cost of the repair under warranty. We also had to repair an arm on the awning and they posted spares out to us. Overall great after service and communication.
Where they lost half a star was from the gas stove hose not provided at handover and an issue with supplying a bike rack. They quickly responded to the broken awn knuckle and posted us one. The other issue is we ordered a bike rack with the X3 and Off Grid were not aware until a week prior to pick up that the bike rack they sold us did not fit the X3. We found our own solution to this but has been a hassle throughout our trip.
Overall well done OffGrid but as you know it is the detail that counts and you guys responded to every issue we had.
May 2021
by Jamie Creer
4 years ago
Having researched online it was great to find Offgrid Outfitters local to further check out the Lifestyle Campers. This was made easier with Darren's knowledge and patience in the many questions we had. After the sale, Offgrid…
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Having researched online it was great to find Offgrid Outfitters local to further check out the Lifestyle Campers. This was made easier with Darren's knowledge and patience in the many questions we had. After the sale, Offgrid kept us fully up to date with production with informative emails from Annelise. And on handover, Jayden was all too happy to show us the new Iconn Evo setup. I can not fault the sales or service of Offgrid and we are very happy to have them here in our local area for future services on our new hypercamper. Thanks guys!
by Ivan & Cathy Mauko
4 years ago
Darren has been excellent to deal with, always will to help and provide information when needed promptly. Can't recommend highly enough.
by Wayne Peterson
4 years ago
At present it was a good experience
by Peter Forbes
4 years ago
Outstanding team who are committed to total customer satisfaction. They go the extra mile by sharing their expertise and provide clear communication that is centred on what's best for each customer. Highly recommend
by David McDonald
4 years ago
My experience with Offgrid was always helpful , prompt and knowledgeable in response to questions and during my time whilst camper was completed I was regularly kept informed. My expectation of a high level of customer service was very much met.
by Darren Shrimpton
4 years ago
Marty was very helpful and easy to talk with. He knew the answers to all my questions and more. There is nothing worse than feeling uncomfortable with a sales deal. I would have no hesitation in recommending Offgrid Outfitters to anyone.
Thanks
by Nick Strong
4 years ago
The OffGrid team have provided a first rate service from order to on going support.
Thanks!
by Tom Noot
4 years ago
My experience with the purchase of my camper was very pleasant I must say. Darren had great knowledge of the product he is selling and very patient with all questions that were asked of him. Darren always returned phone calls…
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My experience with the purchase of my camper was very pleasant I must say.
Darren had great knowledge of the product he is selling and very patient with all questions that were asked of him.
Darren always returned phone calls or emails when he said he would and in a timely manner which was pleasing I must say.
My overall experience with Darren was great and I think he is a great asset to the off grid Outfitters business.
Cheers
Peter
by Peter Fleming
4 years ago
Marty was such a pleasure to deal with from the minute we walked into Off Grid to buy our X3. Ryan, Alison, Annalise and the whole team have been great....highly recommend them!!
by Steven and Christina Horton
4 years ago
Never have I wanted to hug a middle-aged male more than the day I picked up our Reconn R2 from Darren. If it wasn't for Covid 19 it would have been a day seared in Darren's memory (for better or worse). Darren was super helpful…
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Never have I wanted to hug a middle-aged male more than the day I picked up our Reconn R2 from Darren. If it wasn't for Covid 19 it would have been a day seared in Darren's memory (for better or worse). Darren was super helpful throughout the process and a pleasure to deal with.
by Blair Wood
4 years ago
100% recommend even with the unfortunate delay at Christmas the team did everything they could to get my x1 to me it all worked out in the end. My mum has also gone through the team to get there Recon from lifestyle.
by Bryan Wilson
4 years ago
After sales service was great.
by Ben Ulherr
4 years ago
Great bunch of guys who know their stuff
by Stephen Kelly
4 years ago
We purchased a Lifestyle Iconn camper in July last year, and the service and advice we received from Darren & the others at Off Grid Outfitters was absolutely first rate. We included several upgrades to our camper as a result…
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We purchased a Lifestyle Iconn camper in July last year, and the service and advice we received from Darren & the others at Off Grid Outfitters was absolutely first rate. We included several upgrades to our camper as a result of their advice, and are extremely happy with the result, and with the overall quality of the product. We'd highly recommend that you give Darren & the team a call & take the time to speak to them before deciding on an alternative.
by Stuart Edwards
4 years ago
The team that got my family into a lifestyle camper R2 deserve 5 stars. Thanks all involved
by Callan Churchill
4 years ago
Awesome customer service. These guys really know their stuff and go out of their way to help you. I bought an X1H last year and couldn't be happier with how I was treated. Right from the first point of contact until handover…
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Awesome customer service. These guys really know their stuff and go out of their way to help you. I bought an X1H last year and couldn't be happier with how I was treated. Right from the first point of contact until handover everything was smooth as. Keep up the good work !
by Andy Neudegg
4 years ago
Been our second purchase with Offgrid Outfitters is a reflection on the service and sales from the team. Happy to help and advise on what suits your needs and aftermarket follow up is terrific in every case.
by Nathan and Cassandra Hunt
4 years ago
We have been Off Grid customers for a few years now. Ryan and the Off Grid crew have always been helpful, understanding and mindful of the customers needs. The products they both sell and service are extremely good quality…
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We have been Off Grid customers for a few years now. Ryan and the Off Grid crew have always been helpful, understanding and mindful of the customers needs. The products they both sell and service are extremely good quality and we wouldn't hesitate to recommend them to anyone.
by Peter and Sarah Onions
4 years ago
Can’t fault them. All questions and queries answered honestly and (if by email) promptly. A really nice group of guys and gals to deal with.
by Paul Sowerby
4 years ago
Right from the very start our dealings with OffGrid Outfitters has been seamless and an absolute pleasure. Darren has been amazing in keeping us informed and up to date on any developments and has always been happy to answer…
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Right from the very start our dealings with OffGrid Outfitters has been seamless and an absolute pleasure. Darren has been amazing in keeping us informed and up to date on any developments and has always been happy to answer any questions we have asked with the utmost professionalism and consideration of our personal needs and wants. In the latter stages we have been dealing with Annelise who is also a great asset to the OffGrid team. We have found Annelise to be extremely polite and courteous whilst also maintaining a very high standard of professionalism. Thank you to all the team at OffGrid Outfitters for all your hard work in helping to make our dream a reality your patience and understanding is greatly appreciated. We would highly recommend this lovely group of people if you are looking to join the ever expanding family of great Aussie adventurers.
by Simon Crowe
4 years ago
So happy to have purchased our Patriot X3 ( & previously X1 ) from Offgrid outfitters ! Not only were we fully informed from initiating the order and throughout the build process , every question was answered along the way…
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So happy to have purchased our Patriot X3 ( & previously X1 ) from Offgrid outfitters ! Not only were we fully informed from initiating the order and throughout the build process , every question was answered along the way . Our handover was comprehensive which enabled us to open & pack & use our camper with confidence. Ryan’s honesty & integrity was evident throughout. We highly recommend OffGrid Outfitters.
by Rodney & Christine Gronlund
4 years ago
OffGrid Outfitters are a helpful and experienced dealer of high-quality Camper Trailers and Hybrid Campers. It's clear they're experienced in off-road touring and share a passion for it. Service is excellent and having dealt…
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OffGrid Outfitters are a helpful and experienced dealer of high-quality Camper Trailers and Hybrid Campers. It's clear they're experienced in off-road touring and share a passion for it. Service is excellent and having dealt with them from Regional NSW, they went the 'extra mile' to accommodate specific needs in terms of travel arrangements for inspection and pick-up etc. They have capacity, skill, and authorisation to carry out modifications and repairs to the Campers they sell, as well as a high-quality range of related off-road accessories that come with great advice.
by Chris and Melissa Thornhill
4 years ago
Ryan and the team at Offgrid Outfitters have been massively helpful. I purchased our first camper trailer (patriot X1-H) via OGO in January 2021 and the service has been excellent. As someone new to trailer tents the team…
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Ryan and the team at Offgrid Outfitters have been massively helpful. I purchased our first camper trailer (patriot X1-H) via OGO in January 2021 and the service has been excellent. As someone new to trailer tents the team have made everything as easy as possible and the trailer is now undergoing its first 1000km service via Ryan and OGO. Any question isn't an issue (I ask a lot of questions) and I highly recommend their service. They are transparent, helpful, professional and eager for you to get out and enjoy the trailer.
by Simon Hair