a year ago
Really helpful when booking. When on site, really polite.
Thanks
by Fay Simmons
a year ago
Very impressed with all aspect of the experience with Supanova
by Jerry Slinn
a year ago
Five stars all the way! Communication was clear and transparent. I was completely impressed with their professionalism and customer service. I highly recommend Supernova.
by Natasha Herwill
a year ago
I had a great experience with Supernova their team was professional, knowledgeable, and willing to go the extra mile to assist me. A special thank you to the COO, who personally stepped in to ensure my concerns were fully…
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I had a great experience with Supernova their team was professional, knowledgeable, and willing to go the extra mile to assist me. A special thank you to the COO, who personally stepped in to ensure my concerns were fully addressed and provided clear, helpful guidance around the clock.
One area for improvement would be stronger alignment between the sales team and the surveyor conducting the report. Improving this would make an already excellent service even better. The report came back speedily and thorough. Thanks again!
by Francois Greeff
a year ago
Had no issues with the survey and the quality of it. The communication around the survey date could have been better; we had to reach out to hear that the survey took place no issues and it would have been useful to have…
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Had no issues with the survey and the quality of it. The communication around the survey date could have been better; we had to reach out to hear that the survey took place no issues and it would have been useful to have that communicated. The report was also issued (albeit only just) after the window given.
by Rose Coleman
a year ago
The team were speedy and efficient. They were able to come the same week we requested their services and then provide a full survey and report very quickly following their visit. Everything went smoothly, we would definitely…
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The team were speedy and efficient. They were able to come the same week we requested their services and then provide a full survey and report very quickly following their visit. Everything went smoothly, we would definitely recommend them to out friends and family requiring an asbestos survey or a fire safety report.
by Aiko Nakada
a year ago
professional services on time and kept us compliant at short notice.
by Warren Jago
a year ago
Great turnaround time and good pricing.
by David P
a year ago
Very quick and professional
by Kay Evans
a year ago
I am delighted to share my positive experience with Supernova and particularly commend Elaine and Ashley for their exceptional communication and assistance. From the very beginning, Elaine has been a beacon of professionalism…
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I am delighted to share my positive experience with Supernova and particularly commend Elaine and Ashley for their exceptional communication and assistance. From the very beginning, Elaine has been a beacon of professionalism and efficiency, ensuring that every interaction is smooth and productive.
Elaine's dedication to her role is evident in the way she coordinates with our surveyors and manages the contractors attending the properties. Her proactive approach and clear communication have significantly contributed to the seamless execution of our projects. She is always available to address any concerns and provides timely updates, making the entire process stress-free.
The contractors are equally commendable. They are punctual, skilled, and respectful, which reflects the high standards set by Elaine and the company. Their work is thorough and meticulous, ensuring that all safety protocols are followed and the job is done to perfection.
Overall, I highly recommend Supernova for their outstanding service and Elaine for her exemplary support. Their commitment to excellence and customer satisfaction is truly commendable.
A big thank you!!
by Mandy Khangura
a year ago
Very responsive and quick turnaround. Offered a competitive quote. Survey report came in good time and was thorough.
by Moneeza Khan
a year ago
Great Service by Supernova - quick and efficient! would highly recommend!
by Leo Goodman-Jones
a year ago
Very happy with the level of service we received. The process was made simple and the Supernova Team were very fast and responsive to our questions and requests. We received our results within 2 days of test being carried…
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Very happy with the level of service we received. The process was made simple and the Supernova Team were very fast and responsive to our questions and requests. We received our results within 2 days of test being carried out. Thank you, we would definitely recommend!
by Sophie Painter
a year ago
Thank you Supernova for the Azbestos Survey carried out.
Very professional and helpful staff with a great atitude and friendly approach.
by Eduard Stanescu
a year ago
Supernova scheduled us in quickly for an urgent fire risk assessment and we were happy with the overall service. Customer services team was very good.
by Nicola Mccusker
a year ago
Great service, very well organised and prompt delivery of report
by Paul Budd
a year ago
Supernova were spot on from the first interaction. Our requirements for an asbestos survey were handled in a prompt time scale and allowed our operation to continue unimpeded. The visit took place and we received our report hours later.
by Jay Keeley
a year ago
Quick and efficient survey. Very kind professionals, we have worked with them in most of our projects and it has always been a smooth process and very quick
by L B
a year ago
My flat has a small entrance hall which apparently counts as a communal area meaning I needed an asbestos survey and fire risk assessment as part of selling. I contacted Supernova who arranged an appointment for two days…
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My flat has a small entrance hall which apparently counts as a communal area meaning I needed an asbestos survey and fire risk assessment as part of selling.
I contacted Supernova who arranged an appointment for two days later. The surveyor arrived on time and did the necessary. The reports arrived the following day, with no issues found. Excellent service.
by Martin Greaves
a year ago
Responsive. Professional. Very pleased with the service
by Josh Watts
a year ago
Communication was excellent and they were able to do the surveys we needed quickly. Very happy with the service.
by Lucy Baker
a year ago
Wonderful and helpful. Ashley was easy to talk to and booked the appointments we needed swiftly
by Donna B C/O 26 Aynhoe Road
a year ago
Quick and competitive, very happy with our service
by Rose Sheriff
a year ago
Excellent service - seamless from start to finish with all delivered as hoped for
by Patrick Harris
a year ago
Only have positive things to say, we had them carry out an FRA and Asbestos Reprot which was required when selling our flat and they were really helpful and efficient not only with questions about what the surveys entailed…
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Only have positive things to say, we had them carry out an FRA and Asbestos Reprot which was required when selling our flat and they were really helpful and efficient not only with questions about what the surveys entailed but they also put us in touch with a company who could carry out the recommendations following the report. The reports were delivered very quickly following the surveys which was super helpful when in the middle of selling a property. Thank you.
by HSherwood
a year ago
The service has been outstanding. The quote was sent very quickly, the communication along the way was great, the inspection was professional and the report issued quickly. Supernova have been spot-on and I would definitely recommend and use again.
by Property manager
a year ago
Friendly, efficient and helpful service, would definitely recommend.
by Judith Howard
a year ago
Really efficient carried out site visit within 2 days and report completed in another 2. Excellent comms and service
by Tom Coleman
a year ago
I had an excellent experience with Supernova Group. From start to finish, the team was professional, efficient, and incredibly helpful. The service was delivered exactly as promised, and the attention to detail was impressive.…
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I had an excellent experience with Supernova Group. From start to finish, the team was professional, efficient, and incredibly helpful. The service was delivered exactly as promised, and the attention to detail was impressive. Communication was clear, and they went above and beyond to ensure everything met my expectations. I highly recommend Supernova Group to anyone looking for Asbestos Surveys and Fire Risk Assessments . I will definitely be using them again in the future!
by Gareth Kearney
a year ago
very professional
by Melvyn Stevens
a year ago
Quick assessment, helpful, polite and explained process all the way through. Report was available after 24 hours. Excellent service.
by D Sennik
a year ago
Suitable appointment was available that week and the report was promptly released upon payment.
by Simon Kittson
a year ago
Quick responses to our call and with a professional service - fire risk assessments.
by Archie
a year ago
The service was fast and efficient. I will be using your service regularly
by Jude Atta-Panin
a year ago
Extremely efficient and quick to reply
by Julia Flower
a year ago
Great service
by Sky Bland
a year ago
Reliable and well priced. The reports are not full of industry waffle and tell you what you need to know.
by Chris Bushby
a year ago
Really easy to book and customer service was very responsive with questions. Surveyor was friendly and polite and the report was received the next day. Best of all the quote was nearly half the price of two other companies. I would recommend.
by Janine Callender
a year ago
Very effcient. Phone answered quickly
Kept informed Turned up on time
by Roy Simpson
a year ago
Great communication and service and turned reports around quickly for us too.
by Chris Dean chrissyd87@gmail.com
a year ago
Our survey was done neatly by Daniel who explained and answered all our queries.
Took samples from suspected items which we didn’t know.
Highly recommended.
by Ravi Patwal
a year ago
Fast and efficient is undertaking the work and preparing the report.
by Andrew Purton
a year ago
Booking process was smooth. Louise was very helpful in explaining the quote and even making amendments to add an expedited report. Surveyor was very professional and took the time to explain about possible issues and solutions.…
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Booking process was smooth. Louise was very helpful in explaining the quote and even making amendments to add an expedited report. Surveyor was very professional and took the time to explain about possible issues and solutions. Survey arrived on time. Overall great service and experience!
by Evgenios Efthymiou
a year ago
Supernova were accommodating to the invoicing and logistics we needed to ensure our jobs were completed! We have only just started working together, but so far so good!
by Reagan Bradley
a year ago
Extremely professional with excellent communication.
by Jason Noel
a year ago
Efficient, helpful and pleasant to deal with.
by SK
a year ago
The surveyor was very friendly and efficient and explained the results of my Fire Safety Assessment really well (so I could understand them!)
by Natalie Williams
a year ago
Amazing experience from start to finish. From my initial enquiry right through to the site visit and then receiving the survey. Joel answered all my questions, and never made me feel like I had a silly question! This was…
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Amazing experience from start to finish. From my initial enquiry right through to the site visit and then receiving the survey. Joel answered all my questions, and never made me feel like I had a silly question! This was for an inherited property that requires a full refurb. Contractors we had were slightly nervous to begin work without confirming there was no asbestos in the property, so it put our mind (and theirs) at rest when we only found the garage to be an issue, which we expected anyway.
James came out on the site visit and was friendly and approachable, arrived on time and carried out a prompt inspection taking care where needed for parts of the house that didn't need a fully renovation. Survey was completed on the Friday and we received our report Tuesday afternoon! Thanks all!
If in doubt of your property having asbestos I'd thoroughly recommend Supernova. Well worth the money and as quick and effective as you could ever expect.
by Lia Roberts
a year ago
quick booking, outstanding service and detailed report. Couldn't fault it
by Pavla kovarikova
a year ago
The report was issues in 48 hours, which was what we needed to assist our own business progression. Our every ask to Supernova was delivered, I couldnt be more pleased with the continued great service and professionalism
by David Mcguinness
