5 years ago
Erickson provides excellent customer service with current tech knowledge. We can always reach a live individual at the help desk without having to go through a long, automated service. The help desk is friendly and efficient.
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Erickson provides excellent customer service with current tech knowledge. We can always reach a live individual at the help desk without having to go through a long, automated service. The help desk is friendly and efficient. Problems are resolved quickly and efficiently and allow us to get back to work. When some issues have taken longer to address, they are upfront and realistic about time frames to allow us to plan accordingly and continue to see patients.
by Nadia Cotter
5 years ago
My experience with Erickson thus far has been excellent. They are very detail oriented and have really put my mind at ease with regards to the new office build out they are helping me with. I'd recommend them highly.
by Derek Harnish
5 years ago
I love the fact that I can call and Erickson can get on whatever computer is having issues and take a look right away! Very friendly and helpful!
by Rachel
5 years ago
So VERY helpful and knowledgeable! Couldn't manage without you!
by Gloria Lopez Franco
5 years ago
We have been with Erickson Technologies for quite some time. The support team is excellent. They are courteous, can resolve issues right over the phone, and if a technician does need to come on site to assist it is an easy
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We have been with Erickson Technologies for quite some time. The support team is excellent. They are courteous, can resolve issues right over the phone, and if a technician does need to come on site to assist it is an easy process to schedule. They have met our needs with quality equipment and the appropriate safeguards in place. We highly recommend this company!!
by Arlington Adult Dentistry
5 years ago
Bruce did a great job with the install and keeping everything on track. Great communication throughout the weekend install and was onsite Monday morning to help troubleshoot little things and get our staff acquainted with
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Bruce did a great job with the install and keeping everything on track. Great communication throughout the weekend install and was onsite Monday morning to help troubleshoot little things and get our staff acquainted with new operating system. David was also great on the sales side - very on top of things. Thank you guys!!!
by IDC Manager
5 years ago
Erickson Technology responds quickly to any issues that we might have. They have really good techs who are very knowledgeable about dental technology. Highly recommend using them!
by Kathy Asted
5 years ago
We have had a great experience working with Erickson. They are always helpful, knowledgable, and willing to answer questions whenever we have them!
by St. Croix Kidds
5 years ago
Erickson truly cares about making sure that IT is their problem, not ours. We can keep the focus on our practice and patients knowing that Erickson has our IT covered.
by Heidi Ball-Kilbourne
5 years ago
If technology and practice growth are important, you can't go wrong with Erickson Dental Technologies. They are prompt,thorough and know their stuff!
by Shelly Grimes
5 years ago
I have been a client of Erickson Dental Technologies for 12 years now and have been very pleased with their service. The inevitable problems that come up with technology are handled very promptly. We recently upgraded our
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I have been a client of Erickson Dental Technologies for 12 years now and have been very pleased with their service. The inevitable problems that come up with technology are handled very promptly. We recently upgraded our computer hardware and it all went very smoothly. I was expecting more problems than what actually happened and was very pleased with how well it all went. I would highly recommended Erickson to others for their IT needs.
by Richard Dresser
5 years ago
Whenever we hit a bump with our computer hardware or software, Erickson Dental Tech has always been very responsive and professional with handling the problem. They resolve the issue quickly and with minimal disruption to caring for our patients.
by Gary Rosenfeldt
5 years ago
We have worked with Erickson Technologies for a number of years, I can't tell you how lucky we are to be working together with them. They are so good about fixing things remotely or if that does not work are usually here within 24 hours or sooner!!
by Jeff Fordice
5 years ago
Erickson IT has been great to work with!! So appreciate the support to get my dental office running more efficiently and for planning my IT needs on my new space. Highly recommend the company and specifically David O’Reilly.
by Sara Cody
6 years ago
Erickson Dental Technologies has been great to work with especially during the transition of building a new space. They helped with the planning process and worked with the contractor and architect to be sure all necessary
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Erickson Dental Technologies has been great to work with especially during the transition of building a new space. They helped with the planning process and worked with the contractor and architect to be sure all necessary wiring/backing was in place. The are always responsive when we need troubleshooting and fix the problem as efficiently as possible. We have been very pleased with our relationship with Erickson.
by Kelly Jones
6 years ago
Erickson has been a positive switch for our organization. They appear to a proactive organization with quick response times to the urgent issues. Their technicians all appear professional, courteous, and conscientious of a HIPPA setting.
by Steve Schmaltz
